Refund Policy

Thank you for purchasing our software. We strive to deliver high-quality, reliable digital products. Please read this refund policy carefully before making a purchase, as all sales are governed by the terms below.

Due to the nature of digital products, refunds are limited and subject to specific conditions.

Eligibility for Refund

A refund may be considered only under the following circumstances:

  • The software is completely non-functional and does not perform its core advertised features.
  • A technical issue prevents installation or usage, and our support team is unable to resolve the issue within a reasonable time.
  • The delivered product is significantly different from the description or demo provided on the marketplace.

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind or no longer needing the software.
  • Lack of required technical knowledge to use the software.
  • Incompatibility with third-party software, plugins, servers, or environments not specified in the system requirements.
  • Failure to read product documentation, descriptions, or requirements before purchase.
  • Requests made after the refund eligibility period.
  • Minor bugs or issues that do not affect core functionality.
  • Customization requests, feature expectations, or enhancements not listed in the original product description.
  • Downloaded, activated, or successfully installed software with no verified defect.

Refund Request Process

To request a refund, please follow these steps:

  1. Contact our support team through the official support channel provided on the marketplace.
  2. Provide your purchase details (order ID, license key, or invoice).
  3. Clearly describe the issue, including screenshots, logs, or error messages if applicable.
  4. Allow our support team a reasonable time to investigate and attempt to resolve the issue.

Refund requests submitted without sufficient information may be rejected.

Timeframe

  • Refund requests must be submitted within 7 days of purchase.
  • Requests made after this period will not be considered.

Resolution

If your refund request is approved:

  • The refund will be processed through the original payment method.
  • Your license key will be revoked, and you must stop using the software immediately.
  • Refund processing time depends on the marketplace or payment provider.

Support First Policy

We strongly encourage customers to contact our support team before requesting a refund. Most issues can be resolved through configuration assistance, updates, or guidance.

Policy Updates

We reserve the right to modify or update this refund policy at any time without prior notice. Changes will be effective immediately upon posting on the marketplace or our official website.

Contact

For refund requests or support inquiries, please contact us through the official support channel listed on the marketplace.